You know, the ones who…

… leave you frustrated
… derailed the meeting
… created a conflict, or an impasse
… destroys the meeting, leaving you frustrated and with a sense of lost connection
… are always whining and complaining
… leave you feeling bullied and not heard
… you wish could just “get a grip of themselves”
… manipulate you all the time
… drains your energy by their constant need for support, or chaos

You will learn how to …

… maintain connection in times of stress and difficulty
… de-escalate situation and restore the balance and harmony in any situation
… recognise your perception of the world and why this person is difficult “for you”! 
… be in action vs reaction
… be at choice in your interactions
… move from being in effect to being at cause of the situation
… recognize that their behavior is NOT about you
… identify and use your internal state/reaction as an access to shifting your perception of them and thus be able to shift the dynamic of the situation
… use your “street-read” (your initial judgment such as they are too much, angry, snobby, emotional etc.) of someone as your superpower to transform difficult people into engaged team members, good friends, nice neighbors, and productive colleagues.

You will gain the capacity to have …

…difficult people become people you don’t mind hanging out with, working with, having family dinner with.
… difficult people shift their perception of you, so they want to engage with you in a more positive way.
… transformative interactions, with challenging people, that empower both you and them.

How to transform Impossible people into Possible people

There is a wide range of behaviors that we perceive as being difficult in other people, and in this training we will look at the 12 different types. You will learn how to apply the six steps that will help you to deal with each of the 12 types of difficult people, and enable you to recognize their behavior, de-escalate the situation, and restore balance to the relationship.